Excellent technical support is another one of Veritas’ priorities and key strengths. By being able to answer even the most difficult technical questions and solving tough problems, we build strong relationships with our customers.
Members of our Technical Support department have scientific and practical backgrounds encompassing cell biology, molecular biology, immunology, hematology, biochemistry, HLA testing, and other areas. They routinely supplement their knowledge with hands-on training for the products we represent at training sessions at our suppliers’ facilities and by working with the products in our own laboratory. For additional technical depth and access to unique facilities and equipment, we have established collaborations with a number of local academic and industrial laboratories. We also employ a number of consultants with specific expertise in certain key areas.